Privacy policy

This privacy policy lists the measures taken by Lenù Jwellery to protect your privacy.

We think it is important to inform you as well as possible about which data is collected or retained when you visit our website and the reasons for this. We also want to explain to you which control options you have.

The processing of your personal data is subject to the Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) and the Belgian law of July 30th 2018 on the protection of natural persons with regard to the processing of personal data.


Your personal details will only be used for the purposes of managing your order and the after-sales service. If you would like to receive updates about Lenù jewellery, please subscribe to our newsletter. We will never pass on or sell your details to third parties.

We respect the privacy rights of our online visitors and understand the importance of securing and protecting the information collected about them. The following information is provided by Lenù jewellery to allow our online visitors to be fully informed of our Privacy policy.

By visiting the website you are accepting and consenting to the practices described in this Privacy policy and the other Terms & conditions on the website. Lenù jewellery reserves the right to occasionally make changes to the Privacy policy by updating this page. Your use of the website after such changes indicates that you consent to the varied terms.


You can visit our website without providing any personal information.

If you would like to receive information concerning Lenù jewellery, you will have to register to the newsletter and provide us with your full name and email address.

If you would like to place an order online, Lenù jewellery will require the same contact details above your credit or debit card details, delivery and billing address. This allows Lenù jewellery to process and fulfil your order. You may also choose to store your card details with us. This will only be done with your consent. Saved card details will never be shared with third parties and will only be used to process your order, using the system of our Payment Service Provider, Stripe. For more information, please visit the Stripe website. You can request that Lenù jewellery amends or deletes any personal information we hold about you at any time.


Lenù jewellery helps to protect the information you give us and to ensure that your shopping experience is safe, simple and secure.

Under no circumstances can Lenù jewellery be held liable for any direct or indirect damage that results from incorrect or unlawful use by a third party of the personal data.


Cookies are pieces of information a website can send to your computer for record keeping purposes. Lenù jewellery uses cookies to keep track of how often you visit our website, the contents of your shopping cart, previous purchases and to deliver content specific to your interests.


Lenù jewellery will use your personal information to manage your account successfully, for processing your orders, payments and to provide you with a personalized shopping experience. We will send you announcements or communications by email only if you give us your permission by submitting your personal details.

Lenù jewellery may also check your personal information with credit agencies to prevent fraud. These checks may be recorded by such agencies. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

Lenù jewellery may collect non-personal data about use of the website for marketing research purposes. For example pages visited, times and volume of use of the services as well as traffic data. This includes logs, details of networks, time of log-on or access, length of sessions and similar systems data, allowing Lenù jewellery to review and improve our products and services to you.

We will never pass on your personal or statistical details to a third party other than agents or contractors acting on our behalf. If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their adviser and will be passed on to the new owners of the business.


At all times, we will offer you the opportunity to unsubscribe from any service to which you have registered.

As a visitor of our website, you have the right to information, access and correction of your data, for which you can contact us via email to at any time.


If you are concerned that your personal data held by Lenù jewellery is not correct, please visit our website. After logging into your account, your personal information will be made available for you to review and change. Each time that you make a purchase you are able to change your credit or debit details in case that have changed.

Only you and our customer service team have access to your personal data from the website using your login and password.

If you prefer, you may contact us us via email to and we can amend your personal information for you.

By visiting you are accepting and consenting to the practices described in this Privacy policy and the Terms & conditions.

You can also object to the processing of your personal data according to the legal provisions of the privacy legislation. Should you choose to have your name and personal data completely removed from our database please contact us through the contact form on our website. Following your request, we will remove all personal data that we need not to maintain for any reason.

You have the right to lodge a complaint with the Belgian Data Protection Authority:

Drukpersstraat 35, 1000 Brussels, +32 (0)2 274 48 00,

If necessary, you can also go to the civil court for claiming compensation.


We use our own and third-party cookies to improve your experience and our services, and to analyse the use of our website. Cookies make sure that during your visit of our online shop you remain logged in, all items remain stored in your shopping cart, you can shop safely and the website keeps running smoothly. The cookies also ensure that we can see how our website is used and how we can improve it. Furthermore, depending on your preferences our own cookies may be used to present you with targeted advertisements that match your personal interests.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at